MY ACCOUNT & PRIVILEGES

By creating an account, you will be able to:

1. Checkout faster by saving your address in your Address Book
2. View your order status and history under My Purchases & Returns
3. Save your favourite items in your Wishlist
4. Receive the latest news on Promotions, New Arrivals and Online Exclusives

Head on over to the Sign In page and fill in your particulars under Create An Account.

Enter your email address and password into the Sign In field.

Head to the Sign In page and enter your email address under Forgot Password. You will receive an email with a link to reset your password.

 

To change your password, sign into your account and head to Change Password. You can also do this through your Account Details page.

Sign in to your account, head to My Account and then to My Profile. You can then edit/update your particulars.

Sign in to your account, head to My Account and then to Address Book. You can then edit/update your billing and shipping addresses and save them for future orders.

To join us as a member, all you need to do is to make a one-time purchase of AU$250 and above at CHARLESKEITH.COM (Australia site) with a registered account.

 

Your membership is non-transferable and valid only for registered customers. Without prejudice to any action, misuse and/or abuse of privileges will result in the termination of membership by CHARLES & KEITH. CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice. The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.

BE A PRIVILEGE MEMBER
To join us as a privilege member, all you need to do is to purchase AU$250 or above worth of CHARLES & KEITH products in a single receipt. Privilege membership qualification will not be applicable on orders made using guest checkout.   A confirmation notification will be sent to your registered email address to inform you about your privilege membership status before you can start to enjoy privileges online. If you have not received an email after 7 working days, please contact our customer service department at customers@charleskeith.com for further assistance.
PRIVILEGES ENTITLEMENT
10% discount on regular-price items when you shop at CHARLESKEITH.COM (Australia site) Special welcome treat (free gift). Promo code will be sent via email after becoming a privilege member. Special birthday perk (free gift). Promo code will be sent via email on the first day of your birthday month. A hassle-free online checkout experience Receiving the latest updates on trends, new arrivals, promotions, special offers and online exclusives

Please note that the 10% discount & Free Standard Delivery are not applicable for brand collaboration products, selected exclusions, icons, gift vouchers, special project items, foot care products, sales and promotional items, unless otherwise stated.

Once you become a CHARLES & KEITH privilege member, you will automatically enjoy the privileges at your next purchase when you shop with your online account at CHARLESKEITH.COM (Australia site). A confirmation notification will be sent to your email address to inform you about your privilege membership status before you can start to enjoy your member privileges online.

For online purchases at CHARLESKEITH.COM (Australia site), please ensure you register for an account and sign in prior to making your purchase. We regret to inform you that you can’t qualify for privilege membership if you have opted for guest checkout.

No, your privileges can only be used after your membership has been activated at CHARLESKEITH.COM (Australia site).

Member privileges are only valid in the location where the privilege membership has been registered. Memberships registered through CHARLES & KEITH retail stores overseas and on other sites are not valid at CHARLESKEITH.COM (Australia site).

No, your privilege membership will not expire.

1. CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice.
2. The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.
3. Member privileges are only valid in the location where the privilege membership has been registered. Memberships registered through CHARLES & KEITH retail stores overseas and on other sites are not valid at CHARLES & KEITH retail stores in Singapore and online at CHARLESKEITH.COM (Singapore site).
4. Member privileges are valid at both CHARLES & KEITH retail stores in Singapore and online at CHARLESKEITH.COM (Australia site) only.
5. Membership is non-transferable and valid only for the registered customer.
6. Without prejudice to any action, misuse and/or abuse of privileges will result in termination of membership by CHARLES & KEITH.
7. Privileges are not applicable for the purchase of gift vouchers, special project items or sale and promotional items, unless otherwise stated.