MY ACCOUNT & PRIVILEGES

Enter your email address and password into the Sign In field.

Head to the Sign In page and enter your email address under Forgot Password. You will receive an email with a link to reset your password.

 

To change your password, sign into your account and head to Change Password. You can also do this through your Account Details page.

Sign in to your account, head to My Account and then to My Profile. You can then edit/update your particulars.

Sign in to your account, head to My Account and then to Address Book. You can then edit/update your billing and shipping addresses and save them for future orders.

To join us as a Privilege Member, all you need to do is to make a one-time purchase of ₩200,000 and above at CHARLESKEITH.COM (South Korea site) with a registered account or at one of our CHARLES & KEITH retail stores in South Korea, of minimum amount ₩200,000 in a single receipt.

BE A PRIVILEGE MEMBER
To join us as a privilege member, all you need to do is to purchase ₩200,000 or above worth of CHARLES & KEITH products in a single receipt. Privilege membership qualification will not be applicable on orders made using guest checkout.   A confirmation notification will be sent to your registered email address to inform you about your privilege membership status before you can start to enjoy privileges online. If you have not received an email after 7 working days, please contact our customer service department at customers@charleskeith.com for further assistance.
PRIVILEGES ENTITLEMENT
10% discount on regular-price items when you shop at both CHARLES & KEITH retail stores in South Korea and online at CHARLESKEITH.COM (South Korea site) Special welcome promo code and special birthday promo code to be used in online and retail store. Both promo codes will be sent via your registered email and the birthday promo code will be sent on the first day of your birthday month. A hassle-free online checkout experience Receiving the latest updates on trends, new arrivals, promotions, special offers and online exclusives

※ Please note that the 10% discount & Free Standard Delivery are not applicable for brand collaboration products, selected exclusions, icons, gift vouchers, special project items, foot care products, sales and promotional items, unless otherwise stated.

※ Your membership is non-transferable and only valid for registered customers.

(Without prejudice to any action, misuse and/or abuse of privileges will result in the termination of membership by CHARLES & KEITH. CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice. The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.)

In retail stores, you will be asked to provide your email address at the point of purchase.

 

For online purchases at CHARLESKEITH.COM (Korea site), please ensure you register for an account and sign in prior to making your purchase. We regret to inform you that you can’t qualify for privilege membership if you have opted for guest checkout.

No, unfortunately the 10% discount is only applicable for your next purchase.

• Once you become a CHARLES & KEITH privilege member, you will automatically enjoy the privileges when you shop with your online account at CHARLESKEITH.COM (Korea site). A confirmation notification will be sent to your email address to inform you about your privilege membership status before you can start to enjoy your member privileges online.
• Once the status of your order (worth more than 200,000 won) is updated to 'Shipment Completed', you will automatically be upgraded to Privilege Membership and can start enjoying its benefits.

• You will receive an email within 7 working days to activate your online membership. If you have not received an email after 7 working days, please contact our customer service department at customers.kr@charleskeith.com for further assistance.

No, a confirmation email will be sent to your email address to inform you about your membership status before you can enjoy your privileges online. Should you not have an online account, activate your account via the link in the email. If you have an existing online account registered with the same email address, your privileges will be activated automatically.

You will enjoy a 10% discount on regular-price items both online and in-store. This is not applicable for any special project item(s).

Special welcome or birthday promo codes can be used in both online and retail stores. The birthday promo code will be issued to you on the first day of your birthday month. Regarding the usage of other promo codes, please refer to details that you received via email.

Member privileges are only valid in the location where the privilege membership has been registered. Memberships registered through CHARLES & KEITH retail stores overseas and on other sites are not valid at CHARLES & KEITH retail stores in Korea and online at CHARLESKEITH.COM (Korea site).

No, your privilege membership will not expire.

1. CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice.
2. The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.
3. Member privileges are only valid in the location where the privilege membership has been registered. Memberships registered through CHARLES & KEITH retail stores overseas and on other sites are not valid at CHARLES & KEITH retail stores in Korea and online at CHARLESKEITH.COM (Korea site).
4. Member privileges are valid at both CHARLES & KEITH retail stores in South Korea and online at CHARLESKEITH.COM (Korea site) only.
5. Membership is non-transferable and valid only for the registered customer.
6. Without prejudice to any action, misuse and/or abuse of privileges will result in termination of membership by CHARLES & KEITH.
7. Privileges are not applicable for the purchase of gift vouchers, special project items or sale and promotional items, unless otherwise stated.